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How to add Follow-Me for an extension in issabel

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Configuring Follow-Me for an extension in issabel

issabel is an open source software for PBX Unified Communication Solution, it is a web based interface for configuration and management for call center like module. In this tutorial, we can see how to create the Follow-Me extention in issabel.

To add Follow-Me

Once you log into issabel, select PBX option from the left pane. Choose PBX configuration and click follow-me option. 1 2 3 Select the extension for which you need to add Follow-Me 4 Use the disable option to disable the follow-me for the extension, and then select all the required information. Use the extension quick pick option to add extentions. Make all the neccessory configuration. In this tutorial, the follow me option is set for 101 extention. Assign a ring time and after time out the call will be redirected to another extension. 5 If there is no answer in destination number the call will be redirected 6 7 After configuring click submit changes and click on the apply config, Now the new ' Follow-Me' for the 101 extension is created. 8 9 The Follow me for an extension has been successfully created. 10 With this, the method to add Follow-Me for an extension in issabel comes to an end

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Frequently asked questions ( 5 )

Q

What is mean by Fixed CID Value in issabel?

A

This field becomes available if you select Fixed CID Value or Outside Calls Fixed CID Value above. Enter the number you wish to set as the fixed caller ID.

Q

What is meant by Ring Strategy of ringallV2 on issabel?

A

Ring the primary extension for the initial ring time, followed by all numbers in the follow-me list at the same time. The primary extension will continue to be rung as the follow-me list is rung for the ring time set below. The call will fail over to the destination below if no answer.

Q

How to disable the follow me option on Issabel?

A

Click the No button for the extension.An alert window will pop up to advise you that follow me has been disabled. Click OK to acknowledge the alert. Note: there is no submit or apply config button.

Q

What is meant by Ring Time in Issabel?

A

The number of seconds (maximum 60) a phone rings in your follow-me list.

Q

What is mean by Initial Ring Time in issabel?

A

The length of time (in seconds) you want to ring the primary extension alone before calling the phone numbers in the follow-me list.

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