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How To Configure knowledge and KB - Categories In Suite CRM

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How To Configure knowledge and KB - Categories In Suite CRM.

Process

Enter into the KB categories module snap1 Create a new KB categories module snap2 Enter the Name and description snap3 The KB categories module is created successfully snap4 Enter into the knowledge Base module snap5

Create a new knowledge Base module snap6 Enter the title and article details of the knowledge Base module snap7 snap8 The knowledge Base module has created successfully snap9 You can view the KB categories module snap10 Now select the knowledge module through the KB categories module snap11 You can view the knowledge module from KB categories module snap12

With this,the method to create knowledge and KB - Categories In Suite CRM comes to end

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Frequently asked questions ( 5 )

Q

What is the use of Knowledgebase module in Suite CRM?

A

The knowledgebase can be used as a structured repository of solutions coming Appeals. When a new treatment is entered into the system, the system compares the topic of the new treatment with the topics and contents of the existing Knowledge Base articles and automatically suggests options for suitable articles, which makes it possible to speed up the search for an answer to the received treatment.

Q

What is the use of Suite CRM?

A

SuiteCRM is a free and open-source customer relationship management (CRM) solution that gives users highly actionable insights on which to base critical business decisions, actions, and strategies.

Q

What are the modules that available in Suite CRM?

A

Accounts module
Bugs module
Calendar module
Calls module
etc..

Q

What are the features of the Location module in Suite CRM?

A

The Locations module is used to capture the venue/site information where events are held.

Q

What are the features of the Contacts module in Suite CRM?

A

Contact is an individual who is typically associated with an Account and Opportunity. This module allows you to manage all contacts.

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