How to create Call Center agents in Elastix
To create Call Center agents in Elastix
In the previous articles we learnt about various features available in Elastix, and now in this turorial we are going to see about Call Center agents. Agents can be used for making call in Elastix Call Center setup, this must have agent name and extension for agent login in elastix. We need to create agents after installing elastix call center service.
To create Call Center
Open your Elastix Dashboard. The Elastix Call Center service is running.
Go to the left pane and choose Call Center --> Agent console. It lets you to see the available agents.
No agents are available here.
To create new agents, click on Agents in the left pane.
Click " New Agent"
Create a new agent by entering the details on all the fields.
A new agent is created, Go to the Agent Console for agent login.
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