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How to create Music On Hold Module in AI SmartCaller

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To Create Music On Hold Module In AI SmartCaller

Introduction

In AI SmartCaller, users have the ability to customize the hold music during calls. This can be achieved by using recordings or any audio files of their choice. If no specific audio is selected, the default setting will be to use Music on Hold. This video provides a detailed overview of how to create and manage the Music on Hold feature.

Procedure:

Step1: Click on Cloud PBX 1

Step2: Click System Recordings 2

Step3: Upload the File And click upload 3

Step 4 : Click on Music On Hold 4

Step 5: Click create Music on Hold 5

Step 6: Create MOH and Click Save 6

Step 7: Create another one MOH and click Save
7

Step 8: Add Music Entries and click Save 8

Step 9: Now Goto the Follow Me option
9

Step 10: Enter all the details and click Save 10

Step 11: Now make the call from Micro SIP and check 11

Conclusion :

We have reached the end of this article. In this guide, we have walked you through the steps required to create Music on Hold on AI SmartCaller. Your feedback is much welcome.

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Frequently asked questions ( 5 )

Q

What is Music on Hold in AISmartcaller?

A

Music on Hold refers to the audio that callers hear when they are placed on hold in a phone system. In AISmartcaller, you can configure different hold music files for various scenarios, such as when a call is waiting in a queue or when a caller is simply put on hold by an agent.

Q

What file formats are supported for Music on Hold in AISmartcaller?

A

AISmartcaller supports multiple audio file formats for Hold Music, including:

MP3
WAV
GSM
G729

Q

How do I add custom Music on Hold to AISmartcaller?

A

- Login to the AISmartcaller
- On Dashboard, In Left panel click Cloud PBX -> Music on Hold
- In top right Click Create Music on Hold, Then enter the name and click save
- After save the Music on Hold, In Action column click view option
- Now you can able to add Music on Hold Entries

Q

How do I configure Music on Hold for a queue in AISmartcaller?

A

- Login to the AISmartcaller
- On Dashboard, In Left panel click Cloud PBX -> Queues
- Now create a new queue or edit the old queue
- You can see the Music on hold class option inside a queue
- Click select any class and select you music on hold

Q

How do I change the default Music on Hold in AISmartcaller?

A

- Login to the AISmartcaller
- On Dashboard, In Left panel click Cloud PBX -> Music on Hold
- In action column, there is a tick icon click the icon to change the default Music on Hold

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