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How to create Queues in AI SmartCaller

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To Create Queues In AI SmartCaller

Inrtoduction

Queue functionality is highly beneficial in our AI smart caller system. By utilizing the Queue, we are able to manage call routing and other options effectively. Additionally, we can establish a designated wait time for callers, which will influence the processing of their requests accordingly.

Procedure:

Step1: Click on Cloud PBX

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Step2: Click on Queues

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Step3: Click Create Queue

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Step4: Enter the Details & Click Save

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Step5: Create Inbound Routing into Queue

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Step 6: Make the Test Call

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Conclusion:

We have reached the end of this article. In this guide, we have walked you through the steps How to create Queue on AI SmartCaller. Your feedback is much welcome.

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Frequently asked questions ( 5 )

Q

What is a blacklist entry in AI SmartCaller?

A

A blacklist entry in AI SmartCaller is a rule that defines a specific a phone number or pattern . When AI SmartCaller detects a match with this phone number or pattern, it will block.

Q

How do I create a new blacklist entry in AI SmartCaller?

A

To create a new blacklist entry in AI SmartCaller, navigate to the "Dashboard -> Cloud PBX -> Blacklist" tab in the AI SmartCaller web interface. Click on
the "Create a blacklist" button and enter the following details:Phone Number and Description

Q

Does we can search the phone numbers blocked?

A

Yes, you can search and find the any numbers in your black list

Q

How Blacklist numbers are blocked?

A

Blacklist numbers are blocked in inbound traffic. Which means blocked number won't enter in your premises.

Q

How do I update an existing blacklist entry in AI SmartCaller?

A

Navigate to the "Blacklist" and find the entry you want to modify. Click on the "Edit" button next to the entry, make your changes, and then click "Update".

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