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How to create Time Groups and Time Conditions in AI SmartCaller

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To Create Time Groups And Time Conditions In AI SmartCaller

Introduction

In the AI Smart Caller system, we can establish time conditions based on office hours and working days. During business hours, calls will be directed to designated extensions, while outside of these hours, we will configure the system to route calls to alternative extensions as specified in the time conditions and time groups.

Procedure

Step1: Click on CloudPBX Snap1 Step2: Click on Time Group Snap2 Step3: Click on Create Time Group Snap3 Step4: Edit The necessary details click Save Snap4 Step5: Click on Time Conditions Snap5 Step 6: Click on Create Time Condition Snap6 Step7: Enter The necessary Details Click Save Snap7 Step8: Edit the Inbound Routing Snap8 Step9: Make the Call Test Snap9

Conclusion :

We have reached the end of this article. In this guide, we have walked you through the steps How to create Time Groups and Time Conditions in AI SmartCaller. Your feedback is much welcome.

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Frequently asked questions ( 5 )

Q

1,What are Time Groups in AISmartcaller?

A

Time Groups in AISmartcaller are a way to define specific time frames during which certain actions or routes can be applied. A Time Group consists of one or more time periods (such as a range of hours during the day), and these time periods can be used to control when certain features, like call routing or IVR options, should be activated. This allows businesses to configure time-sensitive rules for handling calls during different business hours or holidays.

Q

2,How do Time Conditions work in AISmartcaller?

A

Time Conditions are used to create rules that control how calls are handled based on the time of day, week, or year. A Time Condition checks the current time against predefined Time Groups and directs calls accordingly. For example, you can set a Time Condition to forward calls to an office extension during business hours and to voicemail or an after-hours service outside of those hours. This ensures that call flow is adjusted dynamically based on the time.

Q

3, Can I create multiple Time Groups for different scenarios in AISmartcaller?

A

Yes, you can create multiple Time Groups in AISmartcaller to handle different time-based scenarios. For example, you can create a Time Group for regular business hours, another for weekends, and another for public holidays. These groups can then be applied to different Time Conditions, allowing you to customize call handling based on specific time frames.

Q

4, What is the difference between Time Groups and Time Conditions in AISmartcaller?

A

The main difference is that Time Groups define the actual time frames (e.g., weekdays from 9 AM to 5 PM, or weekends from 10 AM to 2 PM), while Time Conditions define the logic for what happens when those time frames are matched. In essence, Time Groups are the schedules, and Time Conditions are the rules that use those schedules to decide how to route calls or handle other actions based on the time of day.

Q

5, How do I configure Time Conditions and Time Groups in AISmartcaller?

A

To configure Time Groups and Time Conditions in AISmartcaller:

- Time Groups: Go to the Cloud PBX menu and select Time Groups. From here, you can define time slots such as weekdays, weekends, or holiday periods.
- Time Conditions: Go to the Cloud PBX menu and choose Time Conditions. Here, you can create rules based on the Time Groups you've defined and associate them with actions like call routing or triggering specific features (such as voicemail or call forwarding).

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