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How to create Queues in Elastix

To create Queues in Elastix

Elastix is an Open source Software for your server for PBX Unified communications solution. It is the best tools available for Asterisk-based PBXs into a single web based user interface for configuration and management. In the previous articles, we learnt about various aspects of Elastix. In this tutorial, we are going to see about the procedure to create ' Queues' in Elastix.

To create Queues

Once you open your Elastix dashboard, select PBX Configuration option from the PBX menu which present on the left pane. In the listed options, click on queues.

Enter all the necessary details such as queue number and queue name. Select the static agents using Extension Quick Pick.

Also, select Ring Strategy and enable or disable Autofill option

Enable or disable Agent Timeout and Auto Pause option

Once it is done, select the fail over destination for the queue.

After making all the configuration, click Submit Changes then apply config to add the new queue.


To add the queue to an extension, select the extension for which you want to set the Queue and add it.

Tag : Elastic Search
Comment
ricardohiggins
Jul 30 2020
I created an account just to thank you for this Tutorial. You are a lifesaver!
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FAQ
Q
Does elastix server provide call center setup?
A
Yes, this includes capabilities like call center software with predicitive dialling
Q
Why do I have to pay some licences for some parts, isn't this against the spirit of Open Source software?
A
For general IP PBX functionality, you do not require these additional licences. They are supplied by third party companies and generally only extend the functionality of the Elastix product.
Q
Do I have to manually make queue list in Elastix?
A
Yes.Enter all the necessary details such as queue number and queue name
Q
what is the procedure for creating the partition in elastixs?
A
Step is to create system partition requires before installing elastix. We need to create 3 partitions.


1. The System or Boot partition requires minimum 500M which should be mounted on /boot mount point.





2. The Swap partition which should double your RAM size, will be mounted on swap.





3. The Root partition which can set size according to your needs and should be mounted on /.
Q
How to add it to queue in Elastixs?
A
To add the queue to an extension, select the extension for which you want to set the Queue and add it.