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How to create Call Center agents in Elastix

To create Call Center agents in Elastix

In the previous articles we learnt about various features available in Elastix, and now in this turorial we are going to see about Call Center agents. Agents can be used for making call in Elastix Call Center setup, this must have agent name and extension for agent login in elastix. We need to create agents after installing elastix call center service.

To create Call Center

Open your Elastix Dashboard. The Elastix Call Center service is running.

Go to the left pane and choose Call Center --> Agent console. It lets you to see the available agents.

No agents are available here.

To create new agents, click on Agents in the left pane.

Click " New Agent"

Create a new agent by entering the details on all the fields.

A new agent is created, Go to the Agent Console for agent login.

Tag : Elastix
FAQ
Q
what is the next step after partitioning the elastix?
A
after the partioning


we need to configure Network and hostname we can either configure the network now or can also be done after the installation is completed
Q
Where can I see the added extensions on whole?
A
After enabling your extension you can go check in PBX -> operator panel
Q
what is the procedure for creating the partition in elastixs?
A
step is to create system partition requires before installing elastix. We need to create 3 partitions.


1. The System or Boot partition requires minimum 500M which should be mounted on /boot mount point.





2. The Swap partition which should double your RAM size, will be mounted on swap.





3. The Root partition which can set size according to your needs and should be mounted on /.
Q
Does elastix gives complete soultion for call center?
A
Yes it does but to get complete you must opt for support
Q
what is the uses of installing elastix server?
A
Elastix is an Open source Software for your server for PBX Unified communications solution. It is the best tools available for Asterisk-based PBXs into a single web based user interface for configuration and management. It also includes capabilities like call center software with predicitive dialling