How to install Hesk Help desk tool on Ubuntu 17.04
How to install Hesk Help desk tool on Ubuntu 17.04
Hesk is Free PHP Help Desk Software that runs with a MySQL database. It allows you to setup a web based ticket support system (helpdesk) for your website. Once the Help Desk Software is installed, your customers will be able to submit support tickets and staff will have an easy-to-use web interface to manage customer support requests. This tutorial explains the installation procedure of Hesk help desk tool on Ubuntu 17.04.
Pre- Requisite
&ndash Apache web server
&ndash PHP (version 5.3.0 or higher) along with the mbstring, curl, zip, gd and mcrypt extensions. They are most generally active by default on a standard php installation.
&ndash MySQL(version 5.0.7 or higher) installed on your Linux.
Installation procedure
Before starting the installation procedure, Update the system by executing the apt-get update command.
root@linuxhelp:~# apt-get update & & apt-get -y upgrade
After updating your system, go to its official website and download the package in zip format. Now go to the required location and extract the package in apache root directory.
root@linuxhelp:~# cd /home/user1/Downloads/ root@linuxhelp:/home/user1/Downloads# ls -l total 1088 -rw-r--r-- 1 user1 user1 1113306 Aug 17 17:15 hesk273.zip root@linuxhelp:/home/user1/Downloads# unzip hesk273.zip -d /var/www/html/ Archive: hesk273.zip creating: /var/www/html/admin/ inflating: /var/www/html/admin/admin_main.php inflating: /var/www/html/admin/admin_reply_ticket.php inflating: /var/www/html/admin/admin_settings.php inflating: /var/www/html/admin/admin_settings_save.php . . . inflating: /var/www/html/robots.txt inflating: /var/www/html/submit_ticket.php inflating: /var/www/html/suggest_articles.php inflating: /var/www/html/suggest_email.php inflating: /var/www/html/ticket.php
Enable the apache rewrite mode by running the following command.
root@linuxhelp:/home/user1/Downloads# a2enmod rewrite
To activate the new configuration, you need to execute the following command.
root@linuxhelp:~# systemctl restart apache2
Create an Apache Virtual Host configuration for hesk and enter the following contents into the file. Save and exit from the file.
root@linuxhelp:~# touch /etc/apache2/sites-available/hesk.conf
root@linuxhelp:~# ln -s /etc/apache2/sites-available/hesk.conf /etc/apache2/sites-enabled/hesk.conf
root@linuxhelp:~# vim /etc/apache2/sites-available/hesk.conf
< VirtualHost *:80>
DocumentRoot " /var/www/html/"
ServerName 192.168.7.191
< Directory /var/www/html/>
DirectoryIndex index.html index.php
Options FollowSymLinks
AllowOverride All
Order allow,deny
allow from all
< /Directory>
< /VirtualHost>
Restart your apache service by running the following command.
root@linuxhelp:~# systemctl restart apache2
Provide the owner permission and other permissions for apache root directory.
root@linuxhelp:~# chown -R www-data:www-data /var/www/html/ root@linuxhelp:~# chmod 775 /var/www/html/
Switch to your web browser and enter the machines ‘ s IP http://192.168.7.191/install and click to install hesk application.
Accept the license agreement and continue to next page in installation wizard.
The administrator credentials is shown below.
Enter your database credentials and sign up with your admin account.
An error page will appear on the screen. It will demand to remove the now empty installation folder.
Execute the following rm command as shown below to remove the installation folder.
Passwords may not work after upgrade from very old versions (reset password).
If you purchased a license you may need to download a new license.