Answer:
This Error might mean that :

• DNS problem
• server's address and/or outbound port is blocked in the firewall.

Solution1:

Clear DNS cache on the computer

1. press the windows+R and open the RUN dialog.

2. Type ipconfig /flushdns and click OK (or hit Enter)

A command box will flash on the screen for a split second and the DNS cache is cleared.

Right-click on the Host icon and select Restart Host

solution2:

1. If you use our public Internet-ID service

2.Press Win + R to open the Run dialog.

3.Type cmd and click OK (or hit Enter). The Command Prompt will open.

4.Type ping id.remoteutilities.com and hit Enter. it will ping